WhatsApp Connection

  1. Phone
  2. Form
  3. About the Client
  4. Keys

Client Identification



On this stage you need to use your personal number *only for authorization* - we will send a WhatsApp message to this number


Your personal WhatsApp is required
Please, use a number in the international format

If you have questions, write to the support chat https://wa.me/421233221242

1.

Read the WhatsApp Business Policy (eng) at this link.

Briefly:

  • You can send messages to the client only if they have given you their number and you have obtained their explicit consent to send messages via WhatsApp.
  • You can initiate communication from the business side only using templates approved by Facebook.
  • You can respond to a message from the client without a template if less than 24 hours have passed since the last client message.
  • Facebook monitors the quality of mailings, so clients should not complain to Facebook about you. If the complaint rate exceeds a certain threshold, Facebook may disable the account.
WhatsApp Business Policy

Confirm that you agree with the WhatsApp Business policy

WhatsApp Business Policy must be 'Yes'.

2.

Read the WhatsApp Commerce Policy at this link.

It indicates which products and services are prohibited to sell through WhatsApp. Anything not indicated, and that is allowed by law, can be sold through WhatsApp.

Confirm that you agree with the WhatsApp Commerce Policy.

WhatsApp Commerce Policy must be 'Yes'.

3.

Businesses in Cuba, Iran, North Korea, Syria, Crimea, Donetsk, and Luhansk cannot use the WhatsApp business platform. All other regions can.

Confirm that your business and your clients are in the permitted regions.

Permitted Regions must be 'Yes'.

4.

Select a number for connection. You can use any mobile or landline number. The number must be confirmed by call or SMS.

Confirm that you have a number for connection and that you can confirm it by call or SMS.

Number for connection must be 'Yes'.

5.

Make sure there is no WhatsApp application on the number.

The WhatsApp application is not supported, work is only through CRM\helpdesk. If there is an application, it will be necessary to delete the WhatsApp account and the application, and the WhatsApp application on the phone cannot be restored.

Therefore, you cannot connect your personal WhatsApp number to the CRM\helpdesk that you use on your phone. You need a separate number without WhatsApp.

Confirm that the number does not have a WhatsApp application and that you agree not to install the WhatsApp application and are ready to work in WhatsApp only through CRM\helpdesk.

Number without WhatsApp application must be 'Yes'.

6.

Проверьте, что у вас есть Бизнес-менеджер Фейсбука, что к нему есть доступ.  https://business.facebook.com/settings/info/   Найдите свой Business Manager ID (номер) и Business verification status (верифицирован или не верифицирован).

Business Verification Status

Подтвердите, что у вас есть Бизнес-менеджер Фейсбука и что вы имеете к нему доступ. Если доступа у вас нет, найдите у кого есть. Если пока Бизнес-менеджер нет, то его надо создать.

Бизнес-менеджер есть must be Yes.

7.

Make sure the company details are filled out in the Facebook Business Manager and that a working website is indicated. The company and website are mandatory for connection. The company details in the Facebook Business Manager must match the company details on the website.

Confirm that the details in the Facebook Business Manager are complete and that the details match the website.

Details and website in the Business Manager must be 'Yes'.

Client Information

Indicate the website that you have in the Business Manager.


Your corporate website is required.

Choose type of integration

Choose type of integration.

Campaign Scale

Campaigns up to 250 clients per day do not require Facebook Business Manager verification, although we still recommend doing it.
To increase the campaign limit to 1000 clients per day, Facebook verification is required: manual.
The limit up to 10,000 clients per day is automatically increased if you run campaigns to 2000 clients in 7 days without user complaints.
The limit up to 100,000 clients per day is automatically increased if you run campaigns to 20,000 clients in 7 days without user complaints.

Number of clients in campaigns per day

Your WhatsApp API request has been successfully connected!

Keys to be entered in our applications:

  • app id - {{1}}
  • app secret - {{2}}

List of applications and manuals for their setup: https://support.chatarchitect.com

If you have questions, write to the support chat https://wa.me/421233221242